EVALUATION OF CUSTOMER SATISFACTION WITH PRODUCTS IN THE SELECTED COMPANY
DOI:
https://doi.org/10.51704/cjce.2015.vol1.iss1.pp21-25Keywords:
quality management systems, questionnaire survey, customer satisfactionAbstract
Design and introduction of quality management system in the organization are affected by changing conditions, needs, specific objectives system, providing products and using a process. On a global scale, a large number of organizations use most widespread quality management systems based on models presented in the standards ISO 9000. This paper focuses on system of quality control in the selected company. Based on the questionnaire survey it was measured a customer satisfaction. According to the results of the survey, there were specified objectives of quality to enhance customer satisfaction.
Metrics
References
HAIRULLIZA M. J., RUZZAKIAH J., DEVENDRAN G.: Quality Control Implementation in Manufacturing Companies: Motivating Factors and Challenges. Applications and Experiences of Quality Control. Available: www.intechopen.com
CHUNG H. W.: Understanding quality assurance in construction: A practiacal quide to ISO 9000. Available: http://www.petronet.ir/documents/10180/2323250/Understanding_Quality_Assurance_in_Construction_-_A_Practical_Guide_to_ISO_9000_for_Contracto
Selection and use of the ISO 9000 family of standards. 2009. Edition: 3. Available: http://www.iso.org/iso/home/standards/managementstandards/iso_9000.htm
KOZLOVSKÁ M.: Quality of development project management. In: 12. International scientific conference to commemorate the 110th anniversary of the Brno University of Technology and the 14th anniversary of the establishment of the Brno Building Fairs. Section 7 Management building. Brno: CERM, 2009. P. 75-78. - ISBN 9788072046294
RIKOSTAV CONTAINER, s.r.o., Available: http://rikostav.sk/
STN EN ISO 9001: 2008 - The requirements of a quality management system. Available: http://www.sutn.sk/files/Spravy/ISO_9001_web.pdf
MESÁROŠ, P., MANDIČÁK T., MESÁROŠOVÁ M.: Competency-based management of information flows in construction projects. In: SGEM 2014: 14th international multidisciplinary scientific geoconference : GeoConference on Informatics, Geoinformatics and Remote Sensing : conference proceedings : volume 1 : 17-26, June 2014, Albena, Bulgaria. - Sofia: STEF92 Technology Ltd., 2014 P. 89-96. - ISBN 978-619-7105-10-0
Downloads
Published
How to Cite
Issue
Section
License
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International Public License
Articles published in Czech Journal of Civil Engineering are licensed using Creative Commons License. Except where otherwise noted, individual articles in the Czech Journal of Civil Engineering are licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0).
